Job Summary
The Client Advocate at Relive Health is responsible for educating, marketing, and selling wellness, regenerative services, and treatment plans to clients. They must possess complete knowledge of all products and services exclusive to Relive Health, including hormone therapy, regenerative medicine, and IV therapy. The Client Advocate is responsible for relationship management. This individual is the direct point of contact with clients and ensures that their needs and expectations are fully met throughout their relationship with Relive.
Responsibilities
Providing an Exceptional Client Experience:
- Tailor personalized wellness solutions with astute discretion and expertise, fostering enduring client relationships.
- Conduct thorough consultations with empathy and in accordance with HIPAA guidelines, establishing trust and rapport.
- Collaborate with prescribing physicians to strategize and implement personalized care plans, prioritizing client well-being.
Brand Engagement and Marketing:
- Showcase the Relive Health brand to other businesses and also through community events.
- Demonstrate mastery of product and service knowledge, articulating their value proposition to clients.
Administrative Oversight:
- Exercise discretion in scheduling and resource allocation to optimize revenue and client satisfaction.
- Navigate software and systems effectively, maintain meticulous documentation, and facilitate seamless client interactions.
- Provide strategic feedback to drive continuous improvement initiatives within the health center.
Client Satisfaction and Feedback:
- Proactively address concerns and challenges to ensure each client’s journey with Relive Health is characterized by satisfaction and excellence.
- Collaborate with the team to implement solutions for enhancing client experiences and outcomes.
Executive Oversight and Leadership:
- Direct the work of others, monitor compliance measures
- Maintain production and sales records accurately and facilitate team member training and development.
Qualifications
- High school diploma. Bachelor’s degree (preferred but not required)
- 3 years of general sales experience. Sales experience in the medical field, specifically in Hormone Replacement Therapy, is ideal.
- Persuasion, negotiation, and closing skills.
- Ability to meet deadlines, multitask, and achieve company-set objectives
- Maintain patience and composure while managing client care
- Ability to work productively and effectively in an unsupervised environment
- Possesses strong interpersonal and communication skills
Company Overview
Relive is the premier health and wellness center in the country, where we focus on the client first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our clients take charge of their lives so they can look, feel, and be their best. We can help with everything from fighting fatigue to turning back the clock. Lastly, everything we do revolves around one thing and one thing only, you!
At RELIVE Health, we present our clients the opportunity to rewrite the path of their own unique health and wellness journey, from the inside out and the outside in. We pride ourselves on our passionate team members and staff who break the stigma surrounding relationships between clients and providers. We accomplish this by advocating for our clients’ individual needs as well as providing them with ongoing support and tools to allow for exceptional results, and ultimately help them look and feel their best. We emphasize a collaborative team environment where everyone works together and values communication, support, and interactiveness. By working collaboratively, we are able to deliver innovative solutions and remarkable service to our clients.
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